Votre navigateur est obsolète !

Pour une expériencenet et une sécurité optimale, mettez à jour votre navigateur. Mettre à jour maintenant

×

Djamel HAMMOUTENE

Salesforce Project Manager ☁️| 11x Salesforce Certified | Scrum Certified

6+ years of Salesforce experience
11x Salesforce Certified
PSM I and PSPO I Certified
2x Salesforce Ranger
Djamel HAMMOUTENE
Puteaux (92800) France
Professional Status
Consultant
Open to opportunities
About Me
Expert in Digital Transformation and CRM with extensive experience in the Salesforce ecosystem. 11x certified across key clouds (Sales, Service, Marketing), I have successfully led complex integration projects using Agile and Waterfall methodologies, delivering significant value to clients.
Experiences
  • Roadmap definition in collaboration with business departments.
  • Target solution architecture design and configuration management.
  • Project governance facilitation, including workshops, co-project meetings, and steering committees.
  • Commitment management: scope, timeline, risk mitigation, and coordination of internal and external teams.
  • Change management support and training for end-users.
  • Managed a team of 10 consultants (7 functional experts, 3 developers).
  • Supervised Salesforce Marketing Cloud integration projects for key accounts.
  • Defined the Salesforce Marketing Cloud offering and developed the strategic partnership with Salesforce.
  • Contributed to pre-sales activities and prepared commercial proposals.
  • Led strategic workshops with clients to identify their digital marketing needs.
  • Managed Salesforce integration projects (Sales Cloud, Service Cloud, Marketing Cloud) using Agile and Waterfall methodologies.
  • Oversaw project commitments, including delivery team management, scope adjustments, budget, and timeline oversight.
  • Facilitated project governance, including workshops, steering committees, and stakeholder coordination.
  • Designed target architecture and executed advanced platform configuration.
  • Identified business development opportunities to expand existing projects.
  • Prepared and facilitated client workshops, including the creation of functional deliverables.
  • Configured and customized Salesforce solutions (Sales Cloud, Service Cloud).
  • Supported the project manager: monitored project timelines, applied Agile methodologies, and maintained client relationships.
  • Delivered end-user training sessions and developed practical user guides.
  • Managed email and teleprospecting campaigns, supervising a team of 6 telemarketers.
  • Analyzed campaign KPIs and created reports for decision-making teams.
  • Consolidated and managed customer/CRM data for internal studies.
  • Contributed to the marketing plan of the "Measurement Systems - Western Europe" Business Unit.
  • Participated in the development of a new rotary laser, the "PM 40M."
Certifications

Professional Scrum Master I

Professional Product Owner I

Salesforce Administrator (201)

Salesforce Advanced Administrator (301)

Salesforce Marketing Cloud Administrator

Salesforce Sales Cloud Consultant

Salesforce Service Cloud Consultant

Salesforce Marketing Cloud Consultant

Salesforce Experience Cloud Consultant

Salesforce Platform App Builder

Salesforce Marketing Cloud Email Specialist

Salesforce Certified Marketing Cloud Account Engagement Consultant

Salesforce Certified Marketing Cloud Account Engagement Specialist