Expert in Digital Transformation and CRM with extensive experience in the Salesforce ecosystem. 11x certified across key clouds (Sales, Service, Marketing), I have successfully led complex integration projects using Agile and Waterfall methodologies, delivering significant value to clients.
Experiences
Salesforce Project Manager
Freelance
Since September 2022
Roadmap definition in collaboration with business departments.
Target solution architecture design and configuration management.
Project governance facilitation, including workshops, co-project meetings, and steering committees.
Commitment management: scope, timeline, risk mitigation, and coordination of internal and external teams.
Change management support and training for end-users.
Salesforce Marketing Practice Lead
iCom by KPMG
December 2020
to July 2022
Full-time
Paris
Managed a team of 10 consultants (7 functional experts, 3 developers).
Supervised Salesforce Marketing Cloud integration projects for key accounts.
Defined the Salesforce Marketing Cloud offering and developed the strategic partnership with Salesforce.
Contributed to pre-sales activities and prepared commercial proposals.
Led strategic workshops with clients to identify their digital marketing needs.
Senior Consultant - Salesforce Project Manager
iCom by KPMG
June 2020
to December 2020
Full-time
Neuilly-sur-Seine
Managed Salesforce integration projects (Sales Cloud, Service Cloud, Marketing Cloud) using Agile and Waterfall methodologies.
Oversaw project commitments, including delivery team management, scope adjustments, budget, and timeline oversight.
Facilitated project governance, including workshops, steering committees, and stakeholder coordination.
Designed target architecture and executed advanced platform configuration.
Identified business development opportunities to expand existing projects.
Salesforce Consultant
iCom by KPMG
February 2019
to June 2020
Full-time
Neuilly-sur-Seine
Prepared and facilitated client workshops, including the creation of functional deliverables.
Configured and customized Salesforce solutions (Sales Cloud, Service Cloud).
Supported the project manager: monitored project timelines, applied Agile methodologies, and maintained client relationships.
Delivered end-user training sessions and developed practical user guides.
CRM & Marketing Business Analyst
Fenwick-Linde
September 2017
to September 2018
Apprenticeship
Yvelines
Managed email and teleprospecting campaigns, supervising a team of 6 telemarketers.
Analyzed campaign KPIs and created reports for decision-making teams.
Consolidated and managed customer/CRM data for internal studies.
Product Manager Assistant - Western Europe
Hilti
May 2016
to October 2016
Internship
Yvelines
Contributed to the marketing plan of the "Measurement Systems - Western Europe" Business Unit.
Participated in the development of a new rotary laser, the "PM 40M."